Empowering your team to create clear, accessible, and community-focused online experiences.
Hi, I’m Michelle. I help government and service-based organisations improve the online customer experience across websites, intranets, and the systems that support them.
I work alongside teams to fix what isn’t working, whether it’s unclear content, poor structure, inconsistent governance, or a lack of capability and direction.
Through coaching, training, user experience and accessibility optimisation, and website redevelopment planning and strategy, I support more inclusive, people-focused digital services that reflect the real needs of your community.
I deliver tailored training that meets your team where they’re at — whether it’s a one-off session or a full-year coaching program. From web writing and accessibility to customer journey planning and governance, each workshop is designed to build confidence, improve skills, and make real-world impact.
Empower your team with practical, flexible training
Need help reviewing, editing, or improving your content? I bring clarity and structure to complex websites, aligning tone, information architecture and SEO to support better online experiences. From quick content updates to large-scale rewrites, I help your team communicate clearly and effectively.
Get expert support with your website content
Before you invest in design or development, I’ll help you get the strategy right. I offer content audits, stakeholder engagement, IA and UX planning, accessibility reviews and governance frameworks that set your project up for success — and save you time, money, and stress.
Plan a successful website redevelopment
Not sure what you need? Let’s talk.
Whether you’re planning a big project, need training, or just want a second opinion — I’m always happy to have a chat. No pressure, no jargon — just practical advice to help you move forward with clarity.
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
— Maya Angelou