Testimonials

Cristina Smith, Shire of Augusta Margaret River

“Michelle was initially engaged by the Shire of Augusta Margaret River to assist with the research component of our Website Rebuild Project. The objective of this scope of works was to inform opportunities to improve the sitemap structure and overall user experience prior to developing a new website, and also to inform the functional and technical tender requirements for a new website developer and CMS, which Michelle wrote.

Michelle’s wealth of knowledge in managing website projects and online communications has seen her contracted scope of works expand to rewriting all the website content in a customer focussed way.

Michelle is highly skilled at engaging stakeholders of all levels of the organisation, as well as in face-to-face settings with community members. Her commitment and passion for designing great customer outcomes is supported by best practice Human Centred Design principles and contemporary approaches to User Experience Design. Michelle is very organised, agile and able to adapt to different styles of working.

I’d highly recommend Michelle for your website project.”

Laya Baker, City of Melville

“Thank you for going above and beyond as a contractor, taking [us] through such an insightful website customer experience research journey. The residents that you performed the testing and interviews with, commented on your professionalism and the care you took with them. The deliverables you produced through this process for the City exceeded expectations, as well as your ability to connect, communicate and work well with the team.”

Paul Dunlop, City of Fremantle

“Michelle is a passionate and ultra-professional online content and customer-experience guru who can inspire an organisation to finally take its corporate website seriously, and do something about it. She has the skills, the technical know-how and the ability to translate metrics and date into meaningful 'WIFM' messages that resonate at all levels of a web project team. Above all, she understands the importance of planning content and layout from the customer point of view and can galvanise others to put those customers first. Thank you Michelle!”

Franko Seman, City of Canning

“Michelle and her team were a pleasure to work with. She took the lead on developing our online content management strategy at the City of Canning, accepted the challenge of applying lean principles as part of the brief. The deliverable of her work has laid the path for The City to transform its online content production process to a user needs first methodology.”

Michelle Rogers, Curtin University

“Michelle is such a pleasure to work with. She is reliable, creative, full of excellent ideas and most of all she can translate these ideas into reality.”

Steve Bell, City of Bayswater

“Michelle was highly involved in the new website implementation for the City of Bayswater. Michelle was largely responsible for customer research, UX testing, IA development, content editing and migration, website governance planning, Writing for the Web training, and UX wireframe development. Michelle worked closely with the internal project team to deliver an excellent end product. I would highly recommend Michelle to any organisation looking to implement a new website or review their existing one.”

Gabriela Eiris, City of Stirling

“I really enjoyed the very hands on approach of the course where Michelle used our own organisation’s websites to illustrate each point she wanted to get across. It was great to work on improving them right there and then."

Tanya Linford, City of Cockburn

“Michelle and her team have been instrumental in changing the way our residents can read the Cockburn Soundings – City of Cockburn’s official magazine. Once just a pdf attachment on our website, it was really only available to people who did not have any sort of disability, leaving out a portion of our audience that are highly important to us. Michelle and her team now make each edition an accessible and optimised read for everyone and the turn-around time is amazing”.

Bella Rhyme, Main Roads WA

“My confidence level has just increased on how I go about writing web content with focus on useability and accessibility. This one day workshop gave me a foundation that I was lacking, and now gives me a clear path on how to make a website not only with better appearance but also focus on what users need. The trainer Michelle Kember was also exceptionally good at delivery, and able to supply answers to questions when asked, including those which were over and above the course content. I highly recommend this course to anyone wanting to get a better understanding of web useability and accessibility.”

Daniela Mattheys, Australian Industry Group

“Michelle is your go-to person on all things web design and development. She is energetic and very professional and quickly distills the essence of what is required for an organisation's web or intranet needs. I have known Michelle for over 10 years and can highly recommend her.”